Our privacy commitment
Big Issue In Australia Limited (ABN 61 071 598 439) cares about your privacy and is committed to complying with the requirements set out in the Privacy Act (1988) (Cth) (‘the Act’) and the Australian Privacy Principles (‘the APPs’) in relation to the collection, storage, use and disclosure of personal information.
Whom this policy applies to
If you do not fall within one of these categories and would like to know more about how we manage your privacy, please contact us at firstname.lastname@example.org.
What personal information is and why we collect it
Personal information is information or an opinion about an individual who is identifiable or reasonably identifiable. Our objective is to handle personal information responsibly and provide you with information to make informed decisions about the personal information you provide to us.
Personal information collected by us may include your name, address, contact details, image, gender, credit/debit card information, information that you choose to give us in relation to an interview or submission (which may include sensitive information such as health information) or other information if necessary to perform one of our functions or activities.
We primarily collect this information so you can subscribe to The Big Issue magazine, access a digital edition of The Big Issue magazine, advertise in The Big Issue magazine, provide a donation to us, process a gift subscription, request a product or service from our online shop, contribute content to The Big Issue magazine, complete a survey or questionnaire, enter a competition or an event, communicate with us, to facilitate your application for employment, to manage your vendor relationship with us and to send promotional material about our activities and offers (see Direct Marketing below for further information).
Insufficient or inaccurate personal information
If you choose not to provide personal information to us or if the information you supply is insufficient or inaccurate, we may not be able to perform the activities described above. For example, we may not be able to contact you, deliver your subscription or issue receipts where certain personal information is not provided.
Where practicable, you will be given the opportunity to be anonymous or pseudonymous when dealing with us.
How we collect personal information
We generally collect personal information directly from you, however we may also obtain personal information from third parties we engage to assist with our functions or third parties who purchase a subscription on your behalf.
Whom we may disclose personal information to
We may disclose your personal information to our contractors and third party organisations we engage to provide a specific service to us, such as mailing of subscriptions, deliveries and other communications, processing credit card information, data analysis, telemarketing, accounting, legal and financial advice, archiving, IT support and consulting, research, advertising and otherwise where necessary to perform one of our functions.
In some circumstances, we may also disclose your personal information to the Department of Education, Employment and Workplace Relations who provide funding for some of our activities.
We will not disclose personal information to unrelated parties for them to market goods and services to you. We will not otherwise use or disclose your personal information unless the use or disclosure is authorised under the APPs.
How your personal information is held and secured
Your personal information may be stored in hardcopy or electronic form in storage facilities that we own and operate ourselves or that are owned and operated by our service providers.
Our security safeguards include:
- technical solutions, security controls and internal processes to help us protect your information from misuse, interference, loss or unauthorised access, modification and disclosure
- confidentiality requirements for employees and contractors
- systems and site access restrictions
- ongoing cyber security training and awareness programs, website security systems, including firewalls and data encryption on our websites
When we no longer require personal information we hold for one of our functions or activities, that personal information will be destroyed or de-identified.
Information held overseas
Your personal information may be held overseas or disclosed to third party service providers located overseas. We or the overseas service provider may disclose your personal information where required by Australian or foreign law.
If you visit the website to read, browse or download information, our system may record information about your browsing session such as the date and time of your visit to the website, the pages accessed and any information downloaded (‘clickstream data’). This information is used for statistical, reporting and website administration and maintenance purposes only.
We do not try to identify users or their browsing activities from cookies or clickstream data information except as required by law.
We take additional precautions to protect credit, debit and charge card transactions. Card details provided through the website’s payment facilities are encrypted using industry standard encryption technology.
We may use your personal information to send you promotional material about our activities and offers. If you want to opt out from receiving our marketing materials, you can contact us at The Big Issue, GPO Box 4911, Melbourne, Victoria 3001, by telephone: (03) 9663 4533 or by email: email@example.com.
Accessing or correcting your information
You have a right to request access to, or correction of, personal information that we hold about you, subject to certain exceptions under privacy law. Requests for access or corrections may be made by contacting us at The Big Issue, GPO Box 4911, Melbourne, Victoria 3001, by telephone: (03) 9663 4533 or by email: firstname.lastname@example.org.
Please provide as much detail as possible about the information you seek to access or correct in order to help us retrieve it. We may need to verify your identity before access can be provided and we may charge you our reasonable costs incurred to provide you with access to the information.
If you believe that your privacy has been breached or you have a complaint about our handling of your personal information, please contact us at The Big Issue, GPO Box 4911, Melbourne, Victoria 3001, by telephone: (03) 9663 4533 or by email: email@example.com. We will investigate your complaint and provide you with a response within a reasonable period.
If you are not satisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.
Last updated: October 2021.